About this programme
A fast, practical entry point into the IT industry. Over twelve months you'll cover networking fundamentals, end-user support, cloud basics, and the soft skills that separate a competent helpdesk operator from a great one.
Designed alongside Auckland MSPs and corporate IT teams, the programme prepares you to walk into a Tier 1 or Tier 2 support role on day one.
What you'll learn
- Windows, macOS, and Linux desktop administration
- Active Directory, Entra ID, and identity management
- Networking essentials and TCP/IP fundamentals
- Microsoft 365 and Google Workspace administration
- Cybersecurity awareness and incident response
- ITIL service management and ticket handling
Career outcomes
Most graduates are placed into helpdesk and field-support roles before they finish, with starting salaries between $55k–$65k. Common employers include Datacom, Spark, Vocus, and a wide network of managed service providers.
Talk to us about Certificate in IT Support
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